FAQ

Frequently Asked Questions (FAQ)

1. What type of products can I find at CyberVolt?

At CyberVolt, we specialize in premium indoor and outdoor planters designed to elevate your space with style and durability. Our collection includes self-watering planters, tall statement pieces, round designs, and more — perfect for gardens, patios, balconies, and indoor décor.

2. Where is CyberVolt located and how does this benefit me?

CyberVolt is proudly based in Dubbo, New South Wales, Australia , with additional fulfillment centers in the UK and Europe . This allows us to offer fast, reliable shipping across these regions, ensuring your planter arrives quickly and in excellent condition.

3. What payment methods do you accept?

We accept PayPal for secure and hassle-free transactions. PayPal also offers an extra layer of buyer protection, so you can shop with confidence.

4. Can I track my order once it’s been shipped?

Yes! Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your delivery directly on the carrier’s website.

5. What’s your shipping policy?

Order Cutoff: 5:00 PM AET (Monday–Friday)
Handling Time: 1–2 business days
Shipping Cost: Free shipping on all orders within Australia, UK, and Europe
Carriers: DHL, UPS, Hermes, Royal Mail

6. How long will it take to receive my order?

Australia: Orders typically arrive within 5–7 business days after shipping.
UK & Europe: Delivery usually takes 3–5 business days after shipping.

7. Do you ship internationally?

Yes! We offer free shipping on all orders within Australia, the UK, and Europe . For other international locations, please contact us and we’ll help arrange a quote.

8. What if I receive a defective item?

If you receive a damaged or defective planter, please contact us within 7 days of delivery , including photos of the issue. We’ll arrange a replacement or refund as quickly as possible.

9. Can I return a product?

Yes! Returns are accepted within 30 days of delivery, provided the product is unused, in its original packaging, and in resalable condition.

10. Who covers the return shipping costs?

Defective items: We cover return shipping costs.
Change of mind: You are responsible for return shipping unless otherwise agreed.

11. How long does it take to process a refund?

Once we receive the returned item, refunds are processed within 3 business days . Please allow 5–8 business days for the funds to appear in your account, depending on your bank.

12. Why is my tracking number invalid?

Tracking numbers may take a few hours to activate after dispatch. If it remains invalid after 24 hours, please check again later or contact the carrier directly for assistance.

13. Can I cancel my order?

Orders can be canceled within 24 hours of placement, as long as they haven’t been processed or shipped. If you need to cancel, please email us immediately at info@cybervolt.shop .

14. Why are your prices so competitive? Is CyberVolt a trusted business?

We keep our pricing competitive by working directly with trusted manufacturers and optimizing our logistics. CyberVolt is a fully legitimate and customer-focused business , committed to quality products and outstanding service.

15. Will I incur additional customs charges on my order?

For UK and European orders , no additional customs fees should apply since we ship from local warehouses. However, it’s always wise to check with your local customs office for any specific regulations.

16. How is my privacy protected?

We respect your privacy and never share your personal information with third parties. For full details, please review our Privacy Policy .

17. Need help with anything else?

Our customer support team is ready to assist you!

📧 Email: info@cybervolt.shop
📞 Phone:
🇦🇺 Australia: +61 2 6875 6049
🇬🇧 UK: +44 244 781 9656

🕒 Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM AET
UK/Europe: 10:00 AM – 6:00 PM GMT

💬 Live Chat: Click the chat icon at the bottom right of our website for instant support.